Moorhaven Terms of Service

Effective date: October 11, 2026
Version: 2026-09-29

These Terms of Service ("Terms") are an agreement between you and Chatham Oaks Growth Solutions, which operates Moorhaven ("Moorhaven", "we", "us"). They govern your use of the Moorhaven console at moorhaven.ai, the Moorhaven API, and its documentation (together, the "Service"). They are published at https://moor-haven.com/terms. Our Privacy Policy (https://moor-haven.com/privacy) explains how we handle personal information.

You accept these Terms when you check the box agreeing to them at signup, when accepting an invitation, or when we ask you to accept them at sign-in. If you do not agree, do not use the Service.

1. Who may use the Service

• You must be at least 18 years old.
• If you use the Service for an organization, you confirm that you are authorized to accept these Terms for it, and "you" includes that organization.
• You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction.

2. Accounts and API keys

• Keep your sign-in email account, API keys, and connector credentials secure. You are responsible for activity under your account and your keys.
• Tell us promptly at support@moorhaven.ai if you believe your account or a key has been compromised, and revoke the key in the console.
• Organization owners and admins control their organization's members, keys, and settings. Every member of an organization can see its members, its usage broken down by member, who created each API key, and its recent activity records.

3. Your content

• You own your content. "Content" means the prompts, messages, images, and other input you submit ("Input") and the output the Service returns to you ("Output"). As between you and us, you own your Input and, to the extent the law allows, we assign to you any rights we have in the Output.
• Our limited license. You give us permission to process your content only as needed to provide, secure, and maintain the Service and to comply with the law. This permission ends when we have finished providing the Service to you, except as needed for those purposes. We keep no copy of your content to which it could continue to apply.
• No training. We will not use your content to train or improve AI models.
• No content retention. We do not store your Input or Output after we have returned the response, except as the Privacy Policy describes: short-lived in-memory processing (including a prompt cache partitioned per organization), records about each request that contain no content (sizes, token counts, timing, status), and content you yourself keep in your browser or send to a third-party connector. We do not review your content for abuse and keep no copy that could be reviewed.
• Your responsibility. You are responsible for your Input and for having the rights and consents needed to submit it.
• Output may not be unique. Other users may receive similar Output. Your ownership of Output does not extend to other users' Output.
• Output may not be protectable. AI-generated Output may not qualify for copyright or other intellectual-property protection, and we do not promise that it does or that it does not infringe anyone else's rights.

4. Sensitive and regulated data

Unless your organization has signed a separate written agreement with us that expressly allows it, you must not submit to the Service:

• health information, including protected health information as defined by HIPAA;
• privileged or confidential legal information, such as client confidences;
• financial account numbers, payment card numbers, or government identification numbers;
• other data that requires special legal protection, or that you may legally share with a vendor only under a written contract.

If you submit such data in violation of this section, you are responsible for the consequences, and we have no obligations for it beyond those in these Terms.

5. Acceptable use

You must not use the Service to:

1. break the law or help others break it;
2. create, share, or seek child sexual abuse material. If we become aware of such material, we report it to the National Center for Missing & Exploited Children as the law requires; we do not scan or retain your content;
3. create sexual or intimate imagery of a real person without their consent, including by altering images of them;
4. harass, threaten, defame, or impersonate others, or deceive people into believing they are dealing with a human when they are not;
5. make decisions with a significant effect on people — for example about medical care, legal matters, credit, insurance, housing, or employment — without meaningful review by a qualified human;
6. present Output as professional medical, legal, financial, or other advice without review by a qualified professional;
7. develop malware, attack systems, or gain access to data without permission;
8. collect or process personal information in violation of privacy law;
9. interfere with or disrupt the Service, get around its limits or security, or access other customers' accounts or data;
10. send spam or run fraud schemes.

If you build a product on the Service, you are responsible for your end users' use of it. Your terms with them must forbid the uses listed above.

To report abuse of the Service, or content you believe infringes your rights, email abuse@moorhaven.ai.

6. Models and Output

• AI-generated responses. Responses from the Service are generated by AI models, not by people.
• Third-party models. The Service runs AI models built by third parties and released under their own licenses. At https://moor-haven.com/models we list each model we serve, who built it, and its license. Your use of the Service must also comply with those model licenses as they apply to you.
• Output can be wrong. AI Output can be inaccurate, incomplete, offensive, or out of date, and can look confident when it is wrong. Evaluate Output for your purpose before relying on it, especially where mistakes could cause harm.
• Models change. We may add, update, or retire models and model tiers. We will try to give reasonable notice before retiring a model you are using.

7. Connectors and third-party services

Connectors let the model call third-party services you choose. When you use a connector:

• the service receives the requests the model sends it, which can include content from your conversation. That service, not Moorhaven, retains what it receives; our no-retention commitment in section 3 does not extend to it;
• your relationship with that service is governed by its terms and privacy policy, not ours;
• we are not responsible for third-party services, their availability, or what they do with the data you send them.

8. Fees and payment

• Current plans and prices are shown in the console, including during signup before you pay anything. The free plan includes a limited trial credit; when it is used up, requests are refused until you upgrade. Paid plans charge per seat and for usage beyond an included amount.
• Paid plans are billed through Stripe. Paid subscriptions renew automatically each month until you cancel. You authorize us, through Stripe, to charge your payment method for each renewal and for usage as it accrues. You can cancel at any time in the console's billing portal.
• Usage charges are calculated from our usage records. If you believe a charge is wrong, tell us at support@moorhaven.ai within 60 days of the charge.
• Fees are exclusive of taxes, which you are responsible for.
• Except where the law requires otherwise or we say otherwise in writing, fees are non-refundable.
• Promotional or trial credits have no cash value and cannot be transferred.
• We may change prices with at least 30 days' notice. A change takes effect at your next billing period after the notice ends.
• If a payment fails, we may limit or suspend paid features until it is resolved.

9. Suspension and termination

• By you. You can stop using the Service at any time. Members with billing permission can cancel a paid plan in the console's billing portal; cancellation takes effect at the end of the current billing period.
• By us. We may suspend or end your access if you breach these Terms, fail to pay, create a security risk, or if the law requires it. Where practical, we will tell you first and give you a chance to fix the problem. We may act immediately for serious abuse, security threats, or legal requirements.
• We may discontinue the Service with at least 30 days' notice, and will refund any prepaid fees for the period after it ends.
• Sections 3, 6, 7, and 10–15 survive termination.

10. Service availability and changes

The Service is under active development. We may change, add, or remove features, but we will not reduce the protections in section 3 for content we have already received. We do not guarantee any level of availability, and the Service may be interrupted for maintenance or other reasons. We do not currently offer a service level agreement.

11. Disclaimers

TO THE EXTENT THE LAW ALLOWS, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

Some jurisdictions, including Massachusetts for consumer purchases, do not allow implied warranties to be disclaimed or certain damages to be limited. In those places, the disclaimers in this section and the limits in section 12 apply only as far as the law allows.

12. Limitation of liability

TO THE EXTENT THE LAW ALLOWS:

• NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY;
• EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US $100.

These limits do not apply to your payment obligations, your obligations under section 13, or liability that cannot be limited by law.

13. Indemnity

If you use the Service for an organization, that organization will defend and indemnify Moorhaven against third-party claims arising from its content, its use of the Service in breach of these Terms or the law, or its end users' use of a product it built on the Service, and will pay resulting damages and reasonable costs.

14. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, excluding its conflict-of-laws rules. Disputes will be resolved exclusively in the state or federal courts located in Barnstable County, Massachusetts, and both parties consent to those courts' jurisdiction. Before filing a claim, each party will try in good faith to resolve the dispute informally for at least 30 days after written notice. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

15. General

• Changes to these Terms. If we make a material change, we will tell you by email or in the console at least 30 days before it takes effect, and we may ask you to accept the new Terms when you next sign in. For paid plans, a change that is adverse to you takes effect at your next billing period after the notice ends. If you keep using the Service after a change takes effect, the new Terms apply. If you do not agree, stop using the Service and cancel before the change takes effect. A separate written agreement you have signed with us changes only by written agreement of both parties.
• Order of precedence. If a separate written agreement signed by both parties conflicts with these Terms, the signed agreement controls.
• Entire agreement. These Terms, the Privacy Policy, and any signed agreement between us are the entire agreement about the Service.
• Assignment. You may not transfer these Terms without our consent. We may transfer them in a merger, acquisition, or sale of assets.
• Severability and waiver. If a provision is unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, except for payment obligations.
• Export and sanctions. You will comply with U.S. export control and sanctions laws in using the Service.
• Notices. We may send you notices by email or in the console. Send legal notices to legal@moorhaven.ai and to PO Box 31, 802 Main St, Chatham, MA 02633.

Contact

Chatham Oaks Growth Solutions
PO Box 31, 802 Main St
Chatham, MA 02633
Support: support@moorhaven.ai
Privacy: privacy@moorhaven.ai
Abuse and copyright: abuse@moorhaven.ai
Website: https://moor-haven.com